Refund And Returns Policy

SHIPPING ERRORS

In event of shipping, product errors caused by us on order received, kindly contact our office within 24 hours of receiving the order. Arrangements will be made for products to be picked up from you and additional cost of delivery would be fully incurred by us.

REFUNDS

No refunds on goods purchased & shipped out. We offer store credits if occasion warrants that.

EXCHANGE

we don’t offer exchange on our products for another as our products are of sensitive nature.

kindly ensure to check product name, description & size. Ask all necessary questions about a product before payment as we reserve the right to deny returns/exchanges premised on the failure to do any of the following stated above.

DELIVERY

Delivery within Abuja takes 1-3 working days after payment confirmation.

Delivery outside Abuja takes 3-5 working days after payment confirmation.

Delivery outside Nigeria takes 5-7 working days after payment confirmation.

Delivery during Promo takes on or before 20 working days after payment confirmation due to the bulk orders. (unless stated otherwise)

Express delivery is only available within Abuja which costs X2 of actual delivery price.

All deliveries are doorstep deliveries except you opt of terminal pickup.

We try our best to deliver within the time frame given but in events of unpredictable delays such as riots, protests and other road uncertainties, deliveries may be delayed.

Please note that Delivery fees are subject to change based on the weight of your package. Our logistics officer may reach out to you to reconcile any discrepancies in fee changed.

once a dispatch company has picked up your order, delivery fees are non refundable.
Once all effort of delivery of your package proved abortive twice, you will have to pay another shipping fee
once your package has been returned to the office by logistics company, you have to pay another delivery fee.
PICKUP

Pickup option is available. You are allowed to pick up their orders within 3 working days after payment confirmation. Full details of the person picking up should be given to us prior pickup for authorization to release your goods.

Leaving your package at our store for more than 5 working days will be categorized under “ABANDONMENT” and Rhamherbs will not be held responsible for your goods.